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1. Standard warranty service:

• The product is covered by a 3 YEAR STANDARD WARRANTY.

• Warranty and repair at the place of product installation for large appliances: dishwashers, hoods, stoves, built-in ovens, built-in microwave ovens

• Be warranted and repaired at authorized service centers of FORMAT VIETNAM JSC.

2. Extended warranty service:

The Extended Warranty is only available during the first year of the Default Warranty or immediately upon new purchase. The unit price is calculated at 10% of the retail price after tax of the Products listed on the website/catalogue of FORMAT VIETNAM JSC.

Installation service (for large household products)

FORMAT VIETNAM JSC. provide installation service at customer’s home for FREE or FREE depending on the province of installation.

FREE: Ho Chi Minh, Hanoi, Da Nang, Hai Phong, Ha Long, Da Nang, Can Tho, Binh Duong, Dong Nai, Ba Ria Vung Tau

CHARGES: The rest of the provinces

To use the installation service at home, customers directly contact the Call Center of FORMAT VIETNAM JSC. In case the Customer contacts the authorized Service Center of
FORMAT VIETNAM JSC., the Center must notify Call Center before performing the service. Authorized warranty center of FORMAT VIETNAM JSC. Set up an appointment so that the installation is most convenient for the Customer.

Installation includes instructions and advice for customers to use the product.

Installation unit price (for charge case) is as below table:

EXPLANATION SCOPE OF WORK Units SERVICE FEES (VND)
Consulting, remote user manual. By phone, Zalo, … Time Free
Labor cost Survey, installation consulting, user manual on site. _ Survey at the guest house: installation location, electrical/water/ventilation system…
_ Maximum 5 products / survey- User Manual
Time 490,000
Cost of labor to install Stove, Oven (baking, steaming, microwave, combination), Warming tray _Check the suitability of the installation location (location, kitchen cabinet where the product needs to be installed) with the specifications.
_ Check the product status before installation (components, if any, manual …)
_ Check power/water/gas/gas leak/electrical leak
_ Support to install a temporary ground wire if the conditions at the installation location allow (in case the electrical system has not been grounded). Connecting electricity, water, ventilation system
_ Complete installation, test operation, product handover
_ User manual
_ Activate electronic warranty.
Product 250,000
Cost of labor to install wall-mounted, built-in, under-table hood Product 390,000
Cost of labor to install the island hood Product 390,000
Cost of labor to install Dishwasher Product 350,000
Cost of labor to install Kitchen sink (placed on stone) Product 250,000
Cost of labor to install Kitchen Faucet Product 250,000
Cost of labor to disassemble existing products. Applicable to all household electrical products, kitchen faucets. Excluding the cost of renting ladders and scaffolding for dismantling (if necessary) Product 250,000
Installation of display equipment For events, agents, … Product Free

Products are subject to ELECTRONIC WARRANTY

How to activate / Check electronic warranty:

Content Syntax Send operator number
Warranty activation Please message:

FMVN<space>[SerialNumber]

8077
Warranty Lookup Please message:

FMVN TC<space>[SerialNumber]

8077

In addition, you can activate and look up the warranty via Fagor’s warranty website by following the link:

https://ewarranty.formathome.com.vn

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